If you have never used an In-Home Pet Care service before you and your pet don?t know what you have been missing! Obviously we know that you have questions and some curiosity as to what In-Home Pet Care entails so we have put together some frequently asked questions for you to go over. If at ANY TIME you have a question that might not have been covered please contact us by phone or email and we would be happy to answer any questions that you may have. The stupidest question is the one that was never asked!
What are the advantages to in-home care?
There are numerous advantages to In-Home care such as keeping your pet on their normal schedule, being able to have you pet receive personal one on one loving care, not being traumatized by travel to the boarding destination and be able to receive scheduled medications and follow a special diet as needed.
What are the advantages for me in using in-home care?
You as the owner will not be inconvenienced or upset by transporting your pet, you won?t have to impose on a friend, neighbor or relative who may forget to care for your pet, you can employ a reliable service to help manage the care of your pet with your busy lifestyle and MOST IMPORTANTLY you can feel confident that your pet is in capable, caring and professional hands.
What should I expect from using an in-home pet care service?
You should expect the best possible service from the pet care service that you have contracted. This means the sitter would be following the agreed upon instructions (feeding, exercising, times of visits, dosages of medications etc.) that you have outlined for your sitter. You should also expect service that is for YOU as well as your pet.
What does bonded and insured mean?
Any business that works in or around your home should always be bonded and insured. Not only does it protect YOU the client but also protects the business. A bond is a form of insurance that protects all parties involved in the event of theft. Liability insurance insures the premises of the client where the pet sitting service is making visits in your home.
What other services do you provide while watching my pet?
Obviously, the care of your pet is our main focus but complimentary services such as bringing in the mail and newspapers, watering plants, taking out trash on trash night and fooling unwanted burglars with providing your home with that ?lived in?look. We achieve a ?lived in? look by turning on and off specified lights, opening and closing designated blinds etc. Bringing in mail and papers and having trash out with the rest of your neighborhood on trash night doesn?t call unwanted attention to your home.
What areas do you service?
Right now we are currently servicing: Avon, Avon Lake, Bay Village, Berea, Bratenahl, Cleveland, Downtown Cleveland, Broadview Hts., Brook Park, Brooklyn, Fairview Park, Lakewood, Middleburg Hts., North Olmsted, North Royalton, North Ridgeville, Olmsted Falls, Olmsted Township, Parma, Parma Hts., Rocky River, Strongsville and Westlake. If you don?t see your town listed PLEASE ask about service to your area because we are adding on new cities EVERY day!
How do my pet and I start service?
If you choose to use JoyCares as your pet sitting service just give us a call and we will set up an appointment for you and your pet to meet with a fellow pet care provider supervisor. At that meeting we will bring you a packet that tells you a little about our service and it also provides both client references and professional references for you to call. At this meeting you and your pet will be meeting one of the fellow pet care providers that will be caring for your pet in your absence. The fellow pet care provider will be gathering some general information and making notes about specific instructions that will be followed about the care of your pet. At this time they will also be obtaining 2 keys so we can have access to your home and a deposit which amounts to HALF of your estimated pet care bill. They will also be explaining our general procedure which is as follows:
Upon determining that JoyCares is the pet sitter for you, call us to verify that we have a sitter available for the date(s) you will be away from home. We will schedule an appointment to come to your home to meet with you and to meet your pet(s). We will discuss the details of taking care of your pet(s) while you will be away and any specific instructions you may have for us, and we will pick up the key.
Before your scheduled departure date we will contact you to verify that we have all of the information and instructions needed for your pet(s). Once you depart, your sitter will perform all of the pet care services you requested, to your specifications, until the date you specify for your return.
Call JoyCares upon your return home to let us know you have arrived safely. If we don't hear from you we will continue to check in on your pet(s) until we know you have made it home safely. That way, you know you'll arrive home to safe, happy pet(s) no matter what occurs!
What happens if I do not arrive home as scheduled?
As outlined in our general procedure we require for you to give us a call when you arrive home. That ensures us that you made it home as scheduled and that there will be no future visits needed with your pet. IF we do not hear from you we keep on visiting your pet until we receive that phone call from you. This policy assures you that your special pet is well cared for until they are in ?your hands?!
How much of a notice do you need?
Once you have had your first meeting with JoyCares we can be on call at a minutes notice. If you are a new JoyCares client and would like to schedule your meeting for a possible vacation and/or business trip we like to suggest that you do so AT LEAST two weeks prior to your departure. If you are a new JoyCares daily dog walking client we can generally start service the next business day after your first meeting with us! Though we try to do our best to accommodate all last minute requests we GREATLY appreciate as much advance notice as possible.
Have a question we didn't answer here? Give us a call or send Max & Pete an e-mail message!!
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